Frequently Asked Questions

Yes, we accept roommates. However, we do not match roommates. The lease must be signed by all occupants. All occupants must be 55 years old or older.

Alexander Heights Apartments provides maintenance-free housing for seniors 55 years or older.

Yes, anyone who will live in the unit must apply and be listed as a leaseholder on the lease. All occupants must be 55 years of age or older.

Visit our property's leasing office in-person or apply through the online portal.

We require a photo ID to be uploaded with the application. For income paperwork, we require 6 current pay stubs if employed. Current benefit verification letters for social security, pension, retirement, or applicants can submit two recent bank statements if their funds are directly deposited. Landlord reference or proof of home sale.

There are many sources of income that can be used individually or collectively to meet the income requirements. As a senior community, we're very aware of the need to combine Social Security, retirement savings, pension payments and more to satisfy the income requirements. All verifiable income sources are acceptable.

Some examples of qualifying income include:

• lump sum assets
• unemployment
• social security or disability benefits
• child/spousal support
• distributions from an annuity, 401k, pension, or trust fund
• housing choice vouchers

If you have questions about a specific income source, contact our leasing office.

Renter's insurance is required for all apartments at Alexander Heights. Tenants have the option of enrolling in a renter’s insurance policy of their choice or being automatically enrolled into ResidentShield Insurance.

Renters insurance coverage protects you from having to pay for damages you accidentally cause to your apartment or your apartment community. Without it, you could lose your apartment and be liable for thousands of dollars in damages.

You can enroll directly through your RentCafe resident portal or during the online application. Alternatively, you can also enroll at ResidentShield.com.

ResidentShield offers two coverage options:

1. Full Coverage: Protects your personal belongings against events like fire, theft, lightning, and more. This option also includes liability coverage if someone is accidentally injured, or their property is damaged due to your actions.

2. Liability-Only Coverage: Covers property damage caused by you but does not include protection for your personal belongings.

Depending on the state you live in, you may have the option to also purchase optional pet damage coverage, water and sewer coverage.

You can file a claim online at residentshield.com/claims or call 1 (800) 566-1186.

You will need to file a claim. Your claims adjuster will ask for records that show you owned the items. This could include receipts, credit card statements, owner’s manuals, or even photos and videos of your belongings. It is recommended to keep photos or a video inventory stored safely online or off-site so they’re easy to access if you ever need them.

Yes! Your spouse and up to three other adults (18 and older) can be included under one policy. Small additional fees may apply for adding extra roommates.

Residents are responsible for paying their own utilities of water, sewer, trash and electricity or they have the option to obtain a utility package covering water, sewer, trash and electricity at a flat rate.

Absolutely — we provide housing opportunities to all prospective residents who meet our screening criteria, regardless of their source of income or funds.

At Alexander Heights, we love pets — and we’re proud to offer a community designed with both you and your furry family members in mind. To keep our spaces safe, clean, and enjoyable for all residents, we kindly ask that you follow our pet policy:

• Cats and dogs are welcome
• Up to 2 pets per apartment
• 45lb weight limit
• Breed and size restrictions may apply (see below)
• Clean up after your pets
• Do not house your pet on your balcony or porch

The full pet policy is available in your lease agreement.

Breed Restrictions

While we welcome most breeds, we do not allow the following (or mixed breeds of the following): Pit Bull, Rottweiler, Doberman, Chow, or any aggressive breeds as defined by insurance standards.

We do not charge a separate monthly amenity fee. All the amenities are included in your regular rent except for certain clubhouse rentals required for parties or large groups.

Every apartment home is equipped with a washer and dryer at no additional cost.

In the summer between Memorial Day and Labor Day.

We offer surface lot parking. Assigned covered parking spots are $65/month, subject to availability.

No. Alexander Heights Apartments is not a medical facility, and we do not have any staff on-site for medical issues. You can learn more about us and how senior apartments fit into the housing market for seniors.